Whether it’s your maiden voyage or you’ve sailed on dozens of voyages, there is lots of information you’ll need to know before casting off on your next Disney Cruise Line adventure. Please be sure to review all of these procedures and requirements prior to sailing and contact your Dream Designer with any questions. Bon Voyage!
| PORT ARRIVAL |
Embarkation Day Health Questionnaire
All Guests are required to complete a health questionnaire prior to arriving at the terminal. The form can be found on the Disney Cruise Line Navigator App on Embarkation Day. In addition, an email will be sent out to all Guests with a link where Guests can fill out the questionnaire. A secondary screening by a health care professional may be required based on the answers provided in the health questionnaire.
Please be prepared to present the Disney Cruise Line QR code found on your Port Arrival Form when you reach the terminal. Guests should expect to show this code multiple times throughout the embarkation process. You will also need to have your driver’s license, birth certificate or passports handy, as they will be checked before entering the building.
Arrive On Time
To reduce the time needed to board the ship, Guests should complete their Online Check-In and select a port arrival time at home.
Please note: All Guests—including Platinum Members—are required to select a port arrival time before making their way to the cruise terminal. Please be aware that Guests will not be permitted at the terminal or in parking areas before their scheduled arrival time. Guests who arrive early will be asked to return at their scheduled arrival time, and Guests arriving after their scheduled time may be delayed and asked to wait behind those arriving at their scheduled time.
QR Code
Please be prepared to present the Disney Cruise Line QR code found on your Port Arrival Form when you reach the terminal. Guests should expect to show this code multiple times throughout the embarkation process.
| CRUISE TERMINAL |
Check-In Area
Regardless of whether Guests are dropped off or parking a personal vehicle at the port, All Guests will enter the terminal through the main check-in area. This area is located on the first level of the terminal. Have your identification as well as your Disney Cruise Line QR Code ready to be shown. This is where you will receive your Boarding Group number. After check-in is complete, Guests will undergo security screening.
Boarding
Boarding will usually begin at approximately 11 am. When you hear your boarding number announced, head straight towards the large Mickey Ears (Port Canaveral Only). Have your Disney Cruise Line QR Code ready to be scanned as your board. After entering you will then enter the beautiful Grand Atrium. Have your camera set to video and rolling when you board, as you will be greeted in style by Crew Members and Disney friends like Captain Mickey and Captain Minnie.
| ONCE ON BOARD |
Stateroom and Mandatory Emergency Drill
All Guests must participate in the pre-departure assembly drill to comply with U.S. Coast Guard and international safety regulations. Everyone on board will be notified when the drill is to begin, and everyone is required to take part.
You will be asked to follow the instructions heard over the ship’s loudspeakers. To locate your assembly station, use the Disney Cruise Line Navigator app . When you locate your assembly station, everyone assigned to your stateroom must report there and be checked present by Crew Members before setting sail. Once the drill is completed, it’s time to set sail!
Activities
View the Disney Cruise Line Navigator app for a list of offerings available to you and your family on board the ship.
Dining
While waiting for your stateroom to be ready you can enjoy lunch at Animator’s Palate located on Deck 4 Aft or at Cabanas on Deck 11 Aft. Check the Disney Cruise Line Navigator app after boarding to see the lunchtime selections available. Quick and casual-dining offerings will also be available at the ship’s many outdoor eateries on the upper decks. Crew Members will greet Guests as they arrive at each dining room to help promote proper physical distancing between travel parties.
Kids Clubs
There is no longer an option to register children for Disney’s Oceaneer Club and Disney’s Oceaneer Lab at the port. Parents can either register their children 3 to 12 years of age for Disney’s Oceaneer Club and Disney’s Oceaneer Lab during the Online Check-In process or once they are on board the ship.
Upon boarding the ship on Embarkation Day, both children and parents must check in at the front desk at Disney’s Oceaneer Club or Disney’s Oceaneer Lab. During this time, parents will fill out final paperwork and children will receive a Disney Cruise Line Youth Activities wristband, which grants them access to both Disney’s Oceaneer Club and Disney’s Oceaneer Lab. Parents are also invited to tour the facility, meet the counselors and learn more about the many activities offered. Please note that children must be fully toilet trained to be admitted to either facility.
