Ally return request form

We’re glad you like it!

Returns & Exchanges

HOW DO I RETURN ONLINE

1

REPACK YOUR ITEMS

Reseal your parcel. No packaging? No problem! Simply purchase a sealable, waterproof satchel from your post office.

2

LOG IN TO OUR RETURNS PORTAL

Click "Start A Return" to begin the process. You will need your order number and email or postcode.

3

SUBMIT YOUR RETURN

Once you submit your return, you will receive a postage label directly to your email. Print this label and place it on your parcel.

4

DROP IT OFF AT THE POST OFFICE

Find your nearest AusPost location here.

RETURNS & EXCHANGES FAQS

WHAT'S YOUR RETURN POLICY?

We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment.

Here’s the fine print:

• - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
• - Items must be unworn and unwashed (except to try on size).
• - NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC.
• - NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.
• - All menswear, bags, shoes & kids wear that were originally purchased online can only be returned to our onlline warehouse - They cannot be returned in store.

CAN I RETURN MY ONLINE PURCHASE IN-STORE?

Yes. You have 45 days from the purchase date to enjoy free and easy returns in store! You can return your online orders to an Ally Fashion store for an exchange, credit voucher or refund providing the return conditions have been met.

Outlet stores at Central Park, Docklands, Richlands, The District (Parafields) and Cairns DFO are final sale. Online Orders cannot be refunded or exchanged unless the items are faulty, wrongly described or differ from the sample shown.

• - Please note online orders paid with Afterpay and ZipPay are unableto be refunded in store – Our team will provide you with a store credit or exchange.
• - NO returns or exchanges on bodysuits/leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware
• - All menswear, accessories, bags, shoes & kids wear can only be returned to our online warehouse – They cannot be returned in store.
• - Sale products (discounted at 40% off or over) may be returned for an exchange or credit voucher only.
• - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
• - Items must be unworn and unwashed (except to try on size).
• - Exchanges are subject to availability.
• - We cannot process refunds to American Express.
• - Unfortunately, we cannot accept returns of You + All product to any Ally Fashion retail store and vice versa.
• - Promotions online may differ from in-store promotions.

HOW DO I EXCHANGE AN ITEM?

Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:

• - Exchanges are offered on original orders received back to us within 45 days from the delivery date.
• - Exchanges will be processed once your shipment has been picked up by the postal carrier.
• - Exchanges will be shipped with standard post.
• - Any exchanges made via our Loop portal can only be exchanged as per the purchase price. Further discounts cannot be applied.

HAVE YOU RECEIVED MY RETURNED ITEMS?

• Once your online return is received, our team will be in touch within 2 business days.
• Depending on your financial institution your refund may take anywhere between 5-7 days for processing.
• Refunds will be processed via your original method of payment only.
• If you have returned a sale item (discounted at 40% or over), you will be issued with an online credit which will be emailed to you within 3-5 business days.
• If you have not received your refund or credit within 14 days, please contact us.