RECITE’s flexible interaction recording solution for BroadSoft integrates by using the IETF advanced SIPREC interface enabling RECITE customers to benefit from a seamless integration. When using RECITE, BroadSoft customers can take advantage of robust call recording and monitoring software that features automatic full time call recording, triggered or on-demand call recording, real-time silent monitoring, quality monitoring, dashboards, customizable reports and fast search and playback features.
▸ Simple setup integration.
▸ Enterprise or Service Provider Multi-Tenant options available
▸ Centralized recording of Internal, PSTN and Conference call conversations
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint and Azure cloud integrations for superior archiving and storage
SIPREC:
▸ Convenient recording via SIPREC using SIP & XML
▸ Manages receipt of voice media from BroadWorks Media Server
▸ Convenient Start / Stop or Pause / Resume recording via Dual Tone DTMF or API
▸ Use Single (mixed) or Dual Mode (Split) voice media streams
Port Mirroring:
▸Easily record via Port Mirror SIP / RTP Station side traffic (Meta data & Audio)
▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than one day.
▸ It’s compatible. Every leading UC vendor on the market is supported
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
▸ It’s secure. Utilizes AES 256 bit encryption
▸ It’s compliant. SOX, PCI and HIPPA ready
For more information, contact us.
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
Walter Maclay CEO“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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